For the last month, I am noticing high responsiveness from SACM which besides supporting and asserting students in the States, works as their immediate link to the Ministry of Higher Education in SA.
It all started three weeks ago, when my advisor (who was responsible for Saudi students in PSU, PCC, UP & Concordia) sent a group email notifying us that she will be strictly responsible for PSU students because a new advisor has been assigned to the rest of the schools.
Since this notification, I have been receiving personalized emails! Emails which address me by name, and discuss issues related to me: such as asking for documents, or congratulating me on specific achievements. My advisor has also started volunteering to fill up request forms on my behalf; some ofwhich would earn me privileges. Her emails were no longer a result of communication that I initiate.
My husband, who has been assigned to the new advisor, noticed similar improvements and follow ups. Moreover, we both started receiving regular emails from high ranking personnels at SACM which forbid and state strict penalties for circulating or communicating any hate or discriminatory materials, assuring no leniency to any students whose grades fall short.
I wonder if this improvement is affecting the Portland area alone, or if it comes as a result of major changes within SACM itself. After two and a half years suffering from difficulty of communicating with advisors, dropped phone calls, loss of papers, faxes, and feeling invisible-it is such a relief to be cared for in this assertive manner.
Two and a half years are pretty damn long time to achieve this upgrade, but I am obliged nonetheless. Good job SACM and please keep it up until I graduate :)